UPI — today im transfer 11000 from my upi id but not transfer to mponline account

Address:

virat colony tilakheda pipliya mandi

Dear sir,
Today 20 may 2020 03:40 pm im transfer amount of rs 11000 from my upi id ([protected]@upi) amount debited but not creadit on my mponline account till now...
From
Bank of india ([protected])
Tractions id[protected]
Date =20 may 2020
Time 15:40:17
To
Mponline kiosk id - k[protected]
Please resolve the matter
Thank