Upstox — GTT order Stop Loss order don't get filed.

Website:app.upstox.com

Dear Sir, I place order today with gtt function available on upstox for bank nifty 35100 put at 300 with target amount of 421.85 and stop loss of 263. consequently after hitting SL it went down to 175 but my stop loss order did not filled. Consequently I have to lower my SL to 180 and filed my order at 180. Which resulted me for huge loss. My concern is that If buyers not available at 263 then why don't they fill order at nearby amount below my SL. which can narrow down my losses. I have raised numbers of complaints to them regarding same from the last two months. But they are not taking any action against this function. Please help me as my budget loss was around 2000 RS and I have to bear 6000 RS loss due to this service.
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