Upstox — not closing my account even after i followed all instructions and paid all dues.

Address:30th Floor Sunshine Tower, Senapati Bapat Marg, Dadar (W), Mumbai 400013
Website:www.upstox.com

I have been a customer o[censored]pstox and i have asked them that i like to discontinue there services as my share market broker. They asked me to send a hard copy of account closure form and to pay my existing dues.
Now its been 25+ days since my original complaint and there have been no follow up there i have been sending e-mails to them constantly and yet all they reply is we are working on it. They have even stopped replying to my e - mails.
My client id is 07320822.
Ucc 851981.
They say normal time to close an account is 9-10 working days it's way above that.
I want my account to be closed and stopping them to charge me for upcoming period. Since they have asked me to stop doing transaction and they are still charging me monthly fee charged on my cdsl account.
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    30th Floor Sunshine Tower, Senapati Bapat Marg, Dadar (W), Mumbai 400013
    India
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