Urban Clap — Work not completed or done properly because they wanted a 4 star rating from me and not 2.5 stars


I am deeply and utterly shocked and disappointed with the experience I have had to go through with the cleaners and manager o[censored]rban clap.I have submitted two complaints with them but no response.
On Tuesday, March 15, 2022 A Mr.Nagaraju was assigned to clean my mother's 3bhk, he came along with 4 other cleaners, my father an old man of 70+ sat there while they cleaned.I dropped in for two hours and noticed that they were doing a slow job with no interest, wasting time, chatting among themselves and were not well trained in cleaning either.
I told them a few things they should take care of and left while my father stayed on.
After that we were forced to give a 4 star rating, which I said I would give only after seeing how the flat was cleaned but they continued to pressurise us on giving 4 stars immediately but I didn't.
Same evening when I came to supervise the flat I noticed that dusting was not done in most parts of the house, the chores I told them to do were left unfinished, the sofa was not vaccumed and dust was literally coming out from the sofa when pressed, the toilet bowl was yellow from inside and garbage not removed so I gave them 2.5 stars and made re booking as I had a three day warranty period! After giving 2.5 stars I was harassed by the cleaner with several calls n messages asking me to change the rating as it would effect their business but I did not.
On the 17th of March they came to clean the places that they hadn't but all they did was make several lame excuses not to clean it and were trying to lie saying it was not under the things offered in the premium home clean deal.
When they had just started cleaning after a lot of bickering, they got a call from their manager and all of a sudden they left half way saying that because I had previously given them low rating they would not do the work today!!! This argument continued for a few minutes, one of the cleaners was speaking to the urban clap manager on his cell phone, I told him I wanted to speak to the manager, not only was the manger rude but denied any wrong doing and was adamant I change the rating from 2.5 to 4 stars or they wouldn't continue the work!!! Black mail! I asked the manager his name but he refused to tell me his name which is against the rules of any company. I told him I would make a complaint against him and his team and company and he said 'OK go ahead' !! but he still refused to give me his name but two cleaners who were standing there while I was still on phone said their managers name was Rajesh, I asked Rajesh to give me his full name several times but he did not. rates asked me to give the phone to the cleaning boy and spoke in telegu to him which I did not understand for many minutes and asked me to give him two mins he will sort it out but instead of sorting it our in 2 mins Rajesh asked them all to leave, they left without even informing me when I was in the kitchen cleaning.
They left all the rubbish behind which I had to clean myself.
These people were rude, cheaters and inexperienced workers n people.
Please take strict action against them for leaving the work half done and running away and Mr.Rajesh, I would like a full refund from urban clap if they have any shame! Black mailing the customers for a 4 star rating not doing the work properly not completing the warranty talking rudely and putting the blame on customer.
Balconies were to be deep cleaned, they just left it as it is.
My package name premium full home cleaning for 3 BHK
Amount paid 5, 848
Date visited Tuesday March 15th 10.00am.
Re visit March 17th 2022
Person appointed Mr.Nagaraju
Address visited Nafees residency block b flat 503, Hyderabad
Name of Manager o[censored]rban clap Mr.rajesh
I have taken pics.
+5 photos
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Mar 24, 2022
Updated by Nk1238
No response from urban company shame on them.
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