Urbanic Complaints & Reviews

Ordered a dress on 31st January that had fast delivery and was supposed to get it today. But it hasn't even been dispatched yet. The customer care says it's standard delivery and that I'd get it after 10 days. But it showed fast delivery which is why I ordered it in the first place....

I ordered a product on 29 Jan 2022 and the product is still processing it's not even shipped yet. And not only me who is facing this problem. many customers are also experiencing this even after 10-12 days their products also under processing so i hope you can solve this issue quickly so we global customers can have a better experience please 🙏🙏🙏...

My urbanic return is not picked up since several days. U received and old used product. Different from the image And us cancelled without any reason. No one shows up or even contacts in order to puck it up. And the customer care always replies the same that it will be picked up within 2-3 days. I have been given manu deadlin and now the return period is about to expire. This is the way urbanic cheats its customers.
My order id is...

I have ordered simplicity pullover sweatshirt from urbanic app on 20 January and paid the money through Google pay but i have ordered in wrong address so i cancelled my order but they haven't returned my money back they said it will be returned within 7 to 10 days but now it's already 11 and they are not even replying my text now please help me ......

I would like to inquire about the status of my refund as I didn't receive it yet although the product has been picked up more than 10 days ago. Product ID of the product is[protected]. Please look into this matter as soon as possible. I have tried contacting customer service representative via app but no response. If this is the case I am not going to order any product from your website...

I have received defective and old product..very disappointing...

Recieved different products i want my refund of 4200₹ very very bad service by urbanic...

I have ordered my pant on 20 January and I have cancelled that I had already given the payment online but I haven't received refund money and it's been more than 10 days.. neither product I got nor the money...

Missing products from box...

I returned the product on 17th jan 2022 and did not receive the refund yet. My order id is
[protected]....

It's been more than 15 days and I haven't received My refund also there is no customer care no. Or any other information given to me regarding anything related to my refund. It's been a long time.
Kindly give my refund asap. I can't be more patient regarding this...

I recieved different products. I was waiting everyday for this order. I was marking on the calendar. I used to ask if any delivery guy shows up nearby are you from urbanic is it for me? And when the products came i was so heartbroken. I have waited all this time for this? I saved 4000₹ borrowed 200₹ and then placed the order and this is what happened. After that i am trying to contact you no response at all! What kind of a behaviour is...

I had purchased two jeans from urbanic, and the order was delivered on 7 Jan, and I had applied for returning the product. Now the problem is that the product was picked up on 8 Jan, and on app it shows refund processed and it will appear in the bank account within 7-10 days. It has been 20 days as of today, but I haven't recieved the refund....

“[protected]” It’s been 10 days I requested for a return and the item was taken back in less than 24 hours of me requesting for return and now it’s been 10 days I never got any refund for the item, all I receive from the customer support is that my concern is being escalated and that I would get an update in 24 hours and I’ve waited many 24 hours but still no update on my refund and customer service is so poor like I doubt...

The company says mu refunf is processed and will show in my bank account in 7-10 days.Buy my bank account never showed any refund...

I placed my order on 24th january and the shipment status has showed that my order will be placed between 31st January to 4th February which is too late as I want to use the product on 1st February itself. My order is not even under process yet. The order ID is[protected]. I request urbanic to deliver my order before 01st February....

Hii,

I have ordered 5 items from urbanic app . But it was almost 10 days i have not recieved any update from urbanic regarding delivery status of my order so due to delay in delivery i cancelled my order . My order id is --[protected] .
Phn num is -- [protected]
When i can expect refund of my amount.
Please do the needful as soon as possible.

Thank you
Samiksha guptabr...

I've order a package on 13th january and today is 27th january, yet no updates are given about my package other than it's just on processing stage since then, my order is prepaid with order ID:[protected] Kindly help me out and get my parcel to me as soon as possible....

I ordered a dress and since I wasn't happy with the order so I asked for a refund but I haven't received my money back yet....

I contacted your company many times for the refund .your response is not at all appreciable . U are asking for unnecessary details of my bank transactions which i dont wannna share . This was your message on 11 jan
.Hi kanika! Your returned order[protected] has been successfully picked up. Refund of"INR 728.0"has been initiated to your original payment mode and will be reflected into your account within 7-10 business days....