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Tulipjoshi5
May 13, 2023
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230505104821021001
Address: India
I have booked a order of id number[protected]. My experience is so bad with you because I wanna return this item I am not loving it it dose not has quality as expected.
I want to return this .. It has some minor stain on it..
When you have mentioned "easy return" So why are you bothering me?
Return my money.. Its a big company and exploiting their customer if they don't like the product due to bad quality of product. Why are you spreading false information? If return is not easy..
I don't want this bad item.
Here are some images attached in this email u can check my email my id is [protected]@gmail.com
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Urbanic
from Gurugram, Haryana
May 22, 2023
Dear Tulip,
It disheartens us to realize what you are going through. Thank you for allowing us a chance to make it right. Please be notified that we have highlighted this issue to our team on a top-priority basis & we will be connecting with you at the earliest for a better understanding. We are eager to resolve this ASAP & see you happy and relieved.🧡
Address: Shyam Nagar Gali No. 5 ,Firozabad Uttar Pradesh
I had ordered from urbanic. Order ID[[protected]] . Knot Bodycon dress. I did online payment through gpay . I canceled my Knot Bodycon dress after few days but did not get refund of 891 Rs. Urbanic does not have a contact number so I emailed them . They are saying my issue is resolved . But it has been more than 4 days now and still my refund of Rs 891 is not reflected in my bank account . Kindly look into this matter as soon as possible and please get my refund back from them. Please resolve the issue
I have ordered few item from urbanic a top worth 422/- my refund is still not credited since 10 days and the customer support executive is saying that the refund was made but also i have checked with my bank no refund is being credited 422/-; 208/-;207/-
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Urbanic
from Gurugram, Haryana
May 22, 2023
Dear Priyam,
We completely understand how disheartening this must be for you. Just know that we would do anything to make up for it. Please note that your case has been escalated to our team on a priority basis & we will be connecting with you shortly for a better understanding. We are here just for you!🧡
I ordered the product on 28.04.2023 and cancelled it on the same day. It was said that I will receive the refund within 7-10 days but its been more than that and no action has been taken. Now they aren't responding to my mails and messages.
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Urbanic
from Gurugram, Haryana
May 22, 2023
Hey Radhika,
We’re ordinarily known for our exemplary customer experience here. We hope you accept our sincerest apologies for your recent experience with us. We would like to fix this up for you💕 Please share your details with us at [protected]@urbanic.com
Refund is pending for 3 of my orders with no resolution from the team and team is super rude to close the case without resolution
Refunds are pending for 15+ days, Agents close case without resolution despite telling them not to close, no customer care support, asking for confidential bank statement for almost a month with no details to share!
Pathetic customer care response team!
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Urbanic
from Gurugram, Haryana
May 22, 2023
Dear Garima,
We feel deep regret for failing to provide you the best services that we aim for. We request you to allow us a chance to fix it up for you. Please note that we have escalated your concern to the relevant team on priority basis and getting this resolved ASAP! We are here at your service, entirely. Your patience while we sort this out is hugely appreciated!🧡
Return request cancelled and now not accepting return
My order pickup was being delayed by urbanic from last 20days I was waiting for the pickup but there service experts said that please wait for 24-48 hours I have forwarded your request but no action was being taken and now they have suddenly cancelled the return request. the return window is also closed it showing exceeded 10days. They just don't resolve my issue they just postpone it by saying we are looking into the matter but nothing is being done by them about the return. I want my refund ASAP
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Urbanic
from Gurugram, Haryana
May 22, 2023
Dear Sakshi,
We’re ordinarily known for our exemplary customer experience here. We hope you accept our sincerest apologies for your recent experience with us. We would like to fix this up for you💕 Please share your details with us at [protected]@urbanic.com
I bought two clothing items from Urbanic with Order Id[protected] and[protected].
The two did not fit me properly so I returned the products. A pick up guy came and picked up the items individually.
Its been 12 days since I have returned the product but I havent received the refund back in my bank account yet. The two items costed 937rs and 268 rs individually.
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Urbanic
from Gurugram, Haryana
May 22, 2023
Dear Dinisha,
It disheartens us to realize what you are going through. Thank you for allowing us a chance to make it right. Please be notified that we have highlighted this issue to our team on a top-priority basis & we will be connecting with you at the earliest for a better understanding. We are eager to resolve this ASAP & see you happy and relieved.🧡
I make pickup from day one of my order and it's not been return till today
Customer care services is fake they don't take my concern serious and give me same resolution every time and nothing is happend it's been exhausted I have been waiting from day one
This is worse service I received from any shopping app.
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Urbanic
from Gurugram, Haryana
May 22, 2023
Dear Ranjeeta,
We completely understand how disheartening this must be for you. Just know that we would do anything to make up for it. Please note that your case has been escalated to our team on a priority basis & we will be connecting with you shortly for a better understanding. We are here just for you!🧡
On 25th may i ordered a pant along with earings worth 829₹ but due to some reason after one hour i have to cancel them after paying full through upi but i haven’t got my refund then they ask me to wait for 10 days. I did that after waiting for 10 days they asked me to send bank statement which i did again nothing happened.i want my refund
My refund has not been initiated in my account from long time and i m continuously complaining for it
May 6, 2023
Complaint marked as Resolved
They called me and refund was failed due to incorrect details shared by me. However, i corrected the details to them and my refund has been successfully initiated to my account.
It disheartens us to realize what you are going through. Thank you for allowing us a chance to make it right. Please be notified that we have highlighted this issue to our team on a top-priority basis & we will be connecting with you at the earliest for a better understanding. We are eager to resolve this ASAP & see you happy and relieved.🧡
Thanks and regards,
Team Urbanic