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Urbanic Complaints & Reviews

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Updated: Mar 22, 2024
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Urbanic reviews & complaints page 43

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N
Nidhika Shah
Sep 29, 2021
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Address: 1002 Laxminarayan krupa bapubhai vashi road Vile Parle west
Website: Www.urbanic.com

My order was placed on 21stjuly 2021 and I returned 2 clothes. According to the brand they refund in 7-10 days. I have not received any amount yet. After reminding them multiple times, they always say that it has been initiated but I haven’t received till 29th September 2021

Order id :[protected]
+1 photos
Sep 29, 2021
Complaint marked as Resolved 
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    Mlotra Shingff
    Sep 29, 2021
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    Address: Mumbai

    Call
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      M
      mathur770
      from Sikar, Rajasthan
      Sep 28, 2021
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      I have ordered from Urbanic 12 days ago and still my order has not been shipped yet they kept saying order is at delhi airport its showing deliver by 3 oct but not even shipped yet how it is possible. I just want my products within this week. Its such a horrible experience.
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        V
        Vyakhya Jindal
        Sep 28, 2021
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        Website: Urbanic

        I have ordered two times from urbanic the order id is[protected] and[protected]. The order is showing under processing from a very long time. Its not even shipped yet. I need my order before 12 october urgently as i have to go out of station. Please make the delivery fast.
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          R
          rijullabroo
          from NEW DELHI, Delhi
          Sep 26, 2021
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          Address: Gurgaon
          Website: www.urbanic.com

          I placed an order with them on 31st, 2021. The order is worth INR 12, 000. The products have not been shipped and it's a prepaid order. I have been following with them on emails multiple times. But i only get auto generated emails. They keep telling me there's a delay in delivery but no one is ready to give me an estimated delivery date. I have placed cash on delivery orders from them after that order and they have all been delivered on time.
          They always delay prepaid orders but this is the limit. I'm sorry but it does not 26 days for an order with still no clue about the shipment details or where my order is.
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            P
            PrernaD
            from Saoner, Maharashtra
            Sep 25, 2021
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            Website: www.urbanic.com

            I have placed an order on 15th of September (id[protected] and haven't received any update yet .it's been 10 days already, after contacting to your support team i got to know it's in Delhi cr.
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              G
              Geetaaaa
              from Dehradun, Uttarakhand
              Sep 25, 2021
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              The return of a jeans I Ordered from Urbanic was picked up on 8 September 2021 but I still have not received the refund and it is 25 September. They have the same response always, that the refund will take 7-10 days but quite obviously it's exceeded that time period!
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                A
                Anoushka Gonsalves
                Sep 24, 2021
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                My order was placed with Urbanic on 6th September 2021 and was supposed to be delivered before 22nd September 2021. It is 24th September 2021 today and the urbanic customer service keeps saying be patient, your order will be delivered but they are unable to set a date of delivery. The order has been lying at the warehouse in Delhi since 10th September.
                (order id :[protected]
                I have made complete payment for my order and I am very concerned because of this unprofessional behaviour.
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                  S
                  Swastika043
                  from HOWRAH, West Bengal
                  Sep 24, 2021
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                  Address: 111mohiary road jagacha GIP Colony Santragachi, near jagacha police station, beside baksara cooperative Bank.
                  Website: consumercomplaints.in

                  I ordered 3 items in 15 th SEP Nd the order is still on processing. Today's 24 th sep. Like wth dude ! When will it ship Nd thn when will it get delivered!!
                  +1 photos
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                    T
                    Tanz xx
                    Sep 23, 2021
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                    Website: Urbanic.com

                    Urbanic, u r seriously horrible, it really has come to this that every time I order something from ur site I have to submit a complaint to receive my order
                    First time I got my order really late
                    Second time I got my order on time but one of the product was not what I ordered
                    Now finally the third time, again the same issue
                    This is getting really out of line
                    I placed my order on 11th sep
                    Today is 23rd sep
                    The updates are stuck on " your items are waiting to be collected from urbanic processing centre"
                    Tell me what am I supposed to do
                    No updates only makes a customer irritated and hopeless about their order
                    I needed to wear one of the product on 27th sep
                    That's why I made an early order so that I could receive it early but as usual I was wrong

                    I hope you read this and try to resolve the issue as soon as possible
                    Please make sure " I get what I have ordered", not any wrong stuff to be delivered!!!
                    URBANIC, you r seriously a horrible.I ordered items from Urbanic 12 days ago but it hasn't got delivered yet.I am fed up with this disrespectful and careless services from their side.I have complained about this order more than 10times but the Urbanic staff says the same thing each time and my order still doesn't reach.I want my order to reach as soon as possible because I needed this order long ago but Urbanic is making useless excuses.

                    My order I'd is[protected]

                    Please check and deliver my order on 27th of june.28th June is my birthday and I have to wear that dress.

                    Products not delivered yet - Comment #4012834 - Image #0
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                      K
                      Kashish Thakur
                      Sep 22, 2021
                      Feb 3, 2023
                      This thread was updated on Feb 3, 2023
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                      Delivery is taking too much time

                      Its my first purchase with urbanic and i have prepaid too
                      i ordered the product on 9th of September but its still in the processing stage and still not even shipped ive texted with custumer services about the same and the delivery is expected between 21-24 September and today is 22 and it's still not any where near me ...i dont want my first experience with urbanic to be bad its taking too long to even ship the product
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                      J
                      Jasjoe
                      from Kolkata, West Bengal
                      Sep 22, 2021
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                      Website: www.urbanic.com

                      I place my order on 14th sept and it was a prepaid order..Right after the day when I knew about their scams and frauds I was keeping communication with their CUSTOMER care service or through social media, emails. But as the days passed, they started ignoring me...not replying properly "copying and pasting the same ###".It's been 8days not even shipped yet.No response no updated.They're not even giving any details.WORST THAN EVER.please help me out:)
                      +1 photos
                      Sep 22, 2021
                      Updated by Jasjoe
                      Edit : placed
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                        N
                        nunam limboo
                        Sep 22, 2021
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                        Website: Urbanic

                        I ordered on 9th September, It's already 22nd ans it's not even shipped yet... The above reviews make me even more anxious... If these kind of problem are to be expected please do notify beforehand... I'd rather not order... This was my first prepaid order... Cause other times I shopped I used cod facility and it delivered quick... As this time it's prepaid (to be more precise mum let me use her card)... I thought they'd tend to my order faster but no..
                        I'm really disappointed😞...
                        I also received a delay mail thanks but it was 5 days ago!!! Please Urbanic don't end up as a fraud .. you're already renowned 😔

                        Please
                        Sep 22, 2021
                        Complaint marked as Resolved 
                        They responded my queries and are trying their best. I just got a lil impatient but I hope if they read this let them know they're doing good work.
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                          S
                          Shreya Sahi
                          Sep 22, 2021
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                          I had placed my return for Urbanic clothes within the 10 days of the policy and the delivery guy did not come to pick up, despite repeated calls. Now the return has been cancelled due to no fault of my own. Pls help.
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                            M
                            May0
                            Sep 21, 2021
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                            I have ordered around 6-7products from urbanic on 14th september and hoped that they shipped the products on time i.e., 1-3days.It's been 8 days and products are still not shipped.I ordered those products since I'll be going for a vacation.Now I think it is kind of ruined.
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                              K
                              Khushi didwania
                              Sep 20, 2021
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                              I placed an order on Sep 7, it's 20 Sep now and I still haven't received anything, not even the confirmation mail. I ordered 5 items and have paid for them in advance. I'm clueless on when im gonna receive it as still, it's showing the order is processing meaning not even shipped. I don't have a problem being patient but not communicating the delay in delivery makes everything more suspicious. Probably the first and last time i'll order from them.
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                                R
                                Rohini Grover
                                Sep 20, 2021
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                                Address: 602, Naurang House, 21, Kasturba Gandhi Marg, Connaught Place, New Delhi - 110001
                                Website: Urbanic

                                This is to inform that i placed an order on 8th sep 21. Order, was suppose to be deliver by 18 . It's still showing processing and no reply from customer service.

                                Kindly help
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                                  Liza Queen
                                  Sep 20, 2021
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                                  Address: Falakata, west Bengal, station more, parampara,
                                  Website: Urbanic

                                  I ordered on 8 of September and still is under process why? My friend ordered yesterday and it's about to come within 4days, such a annoying urbanic ... No one is gonna buy if you all do this kindda problm.. Please delivered my ordered as soon as possible 🙏thank you
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                                    G
                                    Geezbee
                                    Sep 19, 2021
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                                    I placed an order on 5th September, while it was displaying the order would reach by 20th Sept it's not even shipped yet (as of 19th of Sept) I raised an issue and they said it's taking time due to the pandemic but the thing is it's not even shipped yet! It's my birthday next month and I feel really anxious if it'd reach me before that or not
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                                      M
                                      May0
                                      Sep 19, 2021
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                                      I have ordered some stuffs from urbanic.Their shipping policy says they usually ship in 1-3days but its been 6 days and my order is still not shipped.I wanted to receive the order before 1st and now I am not sure will I receive it or not.
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