Urbn World — Wrong product picked and not sending back

Address:

Acetron Trade LLP Rajprabha Enclave, Building No. 6, Unit No. 111&112, 1st Floor, Bhoidapada, Sativali Road, Vasai (East), Palghar 401208, Maharashtra

Dear sir
I purchased URBN 20k power bank from cred app. The power bank not working hence raised a complaint regarding the issue. And requested for replacement or repair but even after multiple mails company didn't picked up the product. And finally one day company picked the wrong item from my house in my absence. Hence again raised a complaint regarding the same and requested to send the wrongly picked product back. But again with multiple mails there is no proper response. Finally I received a mail to reverse pickup the product from my end. Hence through delhivery courier I ordered reverse pickup of the product from the shared address by URBN company. When pick up boy visited the pickup address the staff people told that there is no product for pickup. This type of harrasment and wasting my time and money by URBN company with no proper justification and proper response. Even their customer care number is invalid.