| Address: | Saharanpur, Uttar Pradesh |
Dear Team,
I have deposited online my electricity bill[protected] Amount- 1012.00 on date- 21.04.2013. Due to technical error i was unable to generate receipt and my bank account is debited with
amount 1015.65. Also i have done many complaints regarding this matter that my payment is not update.
While doing online payment i got to numbers on payment gateway site as below-
Reference Number- 69667971
Bank Refrence Number- R[protected]
Bank Accont debited- 1015.65
Also,
My online account number is - [protected]
Name- Gajender Singh
Complaints are-
Case ID Open Date Case Type Status Comments Case Logs
[protected][protected] Billing Related Complaint: Disputed Bill and Arrears Start Investigation customer ....
[protected][protected] Billing Related Complaint: Disputed Bill and Arrears Initiate Bill Complaint customer ....
[protected][protected] Billing Related Complaint: Disputed Bill and Arrears Start Investigation customer ....
I have done regular follow up to customer care number- [protected] but not able to find solution.
Please help on this matter or sent any mail id where i have to contact.
Regards
Gajender singh
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Last year in the month of june 2012 the bill showed the approved load of 4 kws crossed to 4.560 kws . This was purely a meter fault as we don't have that much consumption for a two bed room flat. The bill for june 2012 was Rs 2855/- which was paid on time. The next bill created was for Rs 9965/- which was beyond our expectation. we don't run a factory. We consulted the local office & we were informed that the approved load of 4 kws has been crossed so the new meter of 5 kws will be installed, the bill Rs 9965/- includes new meter installation charges. After paying the total sum Rs 9965 + 300 ( late fee) = 10265/- the next bill started showing 5 kw load & the meter rent went up from Rs 260/month to Rs 325/month. But after one year on this date 23-05.2013 the new meter is yet to be installed despite several reminders. The dapartment says the maters are not available. I request the higher authorities to adjust the sum collected against the new meter + the rental from 20.08.2012 to 20.05.2013. the total sum Rs 10265 + 650 = 10915/- should be immediately adjusted in our account . This matter should be looked after on priority basis, otherwise there is no other option but to contact the higher authorities.
Kindly find all documents as attached.
Thanks & Regards
Sanjay Kaul
Account no-[protected], CONNECTION NO- 174073, NAME - OMKARNATH PARTAZI (KAUL) . ADDRESS - GF-14, ANKUR APARTMENTS, SEC-5, RAJENDER NAGAR, SAHIBABAD, DISTT. GHAZIABAD, - 201005.