Uts Railway — amount deducted but pass is not generated

Address:

F/312-B Railway Quarters Opp New Railway Community, Mumbai City, Maharashtra, 421301

Team i have done the transaction twice to book monthly pass on uts app twice amount deducted but pass is not generated i m contacting since 9july till date one amount they have refunded and for second amount mailed me that amount we have not received i am adding the photos of the bank statement for the reference need a positive reply from your end

Regards

Mohsin khan