Uttamvastra.com — Delay in refund by uttam vastra | |||||
I have placed an order with "Uttam Vastra" (http://uttamvastra.com) vide Order No. 96068 in the name of Tarachand Choudhary amounting Rs.999.00. As the product was not as per shown on the site, we have decided to return it and as instructed by Uttam Vastra we have returned the goods on 19th January, 2016 vide Tracking No.[protected]Shree Maruti Courier Services Pvt. Ltd.), which was received by them on the next day. Since then, they are just making fake promises of refunding the amount in 3-4 days but till date no refund has been received in my end. Even company's policy is to refund the amount within 15 days. Refund amount is Rs.1049 (999 + 150 courier charges which they promised to refund). PLEASE HELP me in this matter as now I am worried about my refund. Note : Uttam Vastra Team marking my last complain as resolved doesn't give you license to fool peoples. Better you put efforts in refunding the money rather than fooling people. Was this information helpful? | |||||
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Uttam Vastra customer support has been notified about the posted complaint. | |||||
 7 Comments | |||||
Comments
Dear Chirag,
Apologize for facing such kind of issue.
Your request has forward in our Account Dept. You will get ASAP.
Regards,
Uttamvastra Support Team,
Apologize for facing such kind of issue.
Your request has forward in our Account Dept. You will get ASAP.
Regards,
Uttamvastra Support Team,
Dear Uttam Vastra Support Team,
Thank you for your reply.
But I would be pleased if you share some evidence of refunded amount. I mean to say that give me something to track or trace this transaction. Same sort of mail was sent some 10 days ago stating that the refund is intiated and that I will receive the money in 3/4 days but actually I got nothing.
So please share with me some proof of transferred back or refunded money.
Hope you will understand a consumer's concerns.
Regards,
Chirag
Thank you for your reply.
But I would be pleased if you share some evidence of refunded amount. I mean to say that give me something to track or trace this transaction. Same sort of mail was sent some 10 days ago stating that the refund is intiated and that I will receive the money in 3/4 days but actually I got nothing.
So please share with me some proof of transferred back or refunded money.
Hope you will understand a consumer's concerns.
Regards,
Chirag
Hello Chirag,
I can understand for that. We will try to give your reference no. ASAP.
You will received your refund as soon as possible after generate your reference no.
Regards,
Uttamvastra Support Team,
I can understand for that. We will try to give your reference no. ASAP.
You will received your refund as soon as possible after generate your reference no.
Regards,
Uttamvastra Support Team,
Dear Uttam Vastra Support Team,
Thank you for your reply.
But I would be pleased if you share some evidence of refunded amount. I mean to say that give me something to track or trace this transaction. Same sort of mail was sent some 10 days ago stating that the refund is intiated and that I will receive the money in 3/4 days but actually I got nothing.
This is not a professional behaviour on Uttamvastra part. It has been 35 days since we returned the product.
NOW I WANT SOME END DATE ON THIS. I CAN NOT WAIT FOREVER.
As I said earlier, I have already put many complaints against Uttamvastra, so if you want me to take some serious steps against Uttamvastra then please tell clearly otherwise refund my amount ASAP. I WANT PROOF OF THE MONEY WHICH YOU ARE REFUNDING. ONLY DROPPING A COMMENT WILL NOT DO.
Hope you will understand a consumer's serious concerns.
Regards,
Chirag
Thank you for your reply.
But I would be pleased if you share some evidence of refunded amount. I mean to say that give me something to track or trace this transaction. Same sort of mail was sent some 10 days ago stating that the refund is intiated and that I will receive the money in 3/4 days but actually I got nothing.
This is not a professional behaviour on Uttamvastra part. It has been 35 days since we returned the product.
NOW I WANT SOME END DATE ON THIS. I CAN NOT WAIT FOREVER.
As I said earlier, I have already put many complaints against Uttamvastra, so if you want me to take some serious steps against Uttamvastra then please tell clearly otherwise refund my amount ASAP. I WANT PROOF OF THE MONEY WHICH YOU ARE REFUNDING. ONLY DROPPING A COMMENT WILL NOT DO.
Hope you will understand a consumer's serious concerns.
Regards,
Chirag
Dear Uttam Vastra Support Team,
Thanks for your response.
Bt as per our yesterday's telephonic discussion you were supposed to refund me Rs.1149 (999 + 150 courier charges) but your have processed the refund amounting Rs.999.
For your reference I can send you audio clip, which I have recorded during call.
Regards,
Chirag
Thanks for your response.
Bt as per our yesterday's telephonic discussion you were supposed to refund me Rs.1149 (999 + 150 courier charges) but your have processed the refund amounting Rs.999.
For your reference I can send you audio clip, which I have recorded during call.
Regards,
Chirag
Regarding order no 145417
Aapke dwara refund payment ke bheje gye ref.no CMS[protected] ki amount mere account me abhi tak nhi aayi hai . plz aap amount jma karwane kaa kasht kare.Thanks
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Please find your Reference No:-008864. You will get your refund amount ASAP through CC-Avenue.
Appreciate your time...
Regards,
Uttamvastra Support Team,