[Resolved] Uttamvastra.com — Fraud

Kusum Bajaj

from Delhi, Delhi

Address:	Surat, Gujarat
Website:	uttamvastra.com

I received my products 3 days back. The quality of fabric is so cheap. No one would ever recommend it to any one. I called them up twice. One of the executive told me that they would replace the products with fine quality or original products. Another executive confirmed that they don't have any policy to exchange the product, so I need to return it. When I asked him to refund the amount, then I will return/courier all products on my own. He refused it and asked me to firstly to return the items. No one has come to collect the parcel as yet. I have already given my account details. These guys are totally fraud. Nowadays when everyone is opting for online shopping and all the vendors are providing their best services, the response from Uttam Vastra is totally unbearable. Instead of being customer friendly, they are here to cheat us. Please don't recommend Uttam Vastra to anybody. Also, one should take strict action against this.

Whosoever is concern, I urge to him/her on behalf of all the customers either refund the amount or change the product and stop making fool of people.

My order no. is 196367 placed on 28.01.16.

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Feb 15, 2016

Complaint marked as Resolved

I have received my money back. Thank you for prompt action. But I would suggest uttam vastra to be more customer friendly and sell only the genuine products.

Uttam Vastra customer support has been notified about the posted complaint.

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Comments

Uttam Vastra Customer Care

from Surat, Gujarat

Verified Support

Dear Kusum,

We are very apologize for facing such kind of issue. We will try to give better service to our customer. Your request has forward in our Account Dept. You will get your refund amount asap.

If you have any question regarding refund please contact at - [protected]@uttamvastra.com

Appreciate your time...

Regards,
Uttamvastra Support Team,

thota varsha

from Bengaluru, Karnataka

My order number 231469
I ordered my dress 2 mnths ago but the quality of the material is very cheap.
I would like to inform al the customers that nt to order any dresses frm this uttam vastra.
The service is bad and the the people are very irresponsible
These people told to courier the dress because their courier boy's some issue is there.
So I've done it but the people are so cheap they dont even have the minimum manners to return back the back..
This is my last warning
My next step will put u in a danger so do it as possible as u can

Varsha