Uttamvastra.com — No refund after return of the product

Address:Surat, Gujarat, 401107
Website:www.uttamvastra.com

The response from uttam vastra is very bad as there is no refund even after returning the product. 2 months passed. They have taken the product back after so much of me calling but no refund is made till date. They don't give complaint number or reference number. Very frustrating as a customer and poor response from Uttam vastra management
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Hi myself swati pandey my order no is 199505. I have ordered a material on 26 th jan. I got it on 6th feb. I dislike it and same day i filed fr return. I returned the material on 12th feb. But still till date i haven't got my refund of 999.
I always call and executives say u will get refund in 4-5 days.but still i m waiting fr my refund.
Kya uttam vastra ke passs refund ke liye paise nahi hai...i want my money back
If i didn't get my money back in next 2 days i m goi g to file a case against you in consumer court.
Dear Ms. Nazneen,

We apologize for the delay with your refund process.

We have already transferred your refund to your Account on 14-March-2016. Kindly confirm your Account statement.

Your Account Reference Number is : CMS[protected]

For further Assistance, contact us at [protected]@uttamvastra.in or [protected]@uttamvastra.com


Thanks & Regards,
Uttamvastra Support Team.
My Order number is 278856, Its booked on 25th Feb But the cloth quality is very bad, So trying to return it from the day i received . On the day of booking I called to Customer care & got the information that the return policy is very smooth & they will pickup the product if i dont like .But now they are telling the policy has changed & i have to drop the product .
But now i am not believing them as may be after taking the product they may not refund my money, So any one can help me to get their management number or mail ID .

So that I can teach them the policy very well .

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    Uttam Vastra Phone
    +91 79 3091 3503
    Uttam Vastra Address
    106 / Shri Mahavir Textiles Market, Surat, Choryasi, India - 395010
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