[Resolved]  Uttamvastra.com — No refund yet

Address:	560037
Website:	www.uttamvastra.com

I purchased a product (order-ID 258308), from last february14 which was delivered on 19th february. That product had some deffect so i returned this product from March 10.The dress also reached to you from 14th March.The company have the policy that after15 days of reaching product they refund the amount.So i waited for this.On 31st March the 15days policy was completed.Since that day i am calling to your customer care executive(which is not toll-free) and all the time they said me Ma'm wait for 5/6 more days and your refund will be done very soon and a complaint was urged.Still its 11th April completed and i am not getting my money. Also For returning the product i had face the same problem.Many times i was calling you and you didn't sent your courier boy.Then finally they sent on 19th March and the product was returned successfully.Then i was trying to get my refund money.So quite annoyed by your service I tried to reach the Customer service again. The phone lines again were busy all the time and after endless trying (Which may I remind you costs me money for every time I try to reach the phone lines because your customer care numbers are not Toll-free) I finally got through and after talking to one customer care executive, again he lodged a complaint. Now hoping after lodging the complaint.I waited. But I did not, and still haven’t.

Every time I try to reach your customer service all your phone lines are busy and I really don’t want to waste my cellular currency buying into the scam you people are running. I am honestly very, very, very annoyed by your customer service and general attitude towards your customers. Your organisation is just running a scam to hold buyers money without purchasing the product from the seller and keeping both the seller and customer in the dark which is facilitated by under-equipped customer care services (Which again is not toll free).

So, I expect a complete refund of my transaction including the currency I spent trying to contact your scam telephone lines and some more compensation for all the waste of precious time that I could have spent doing something more productive of.
Which I am sure your organisation will make if this whole thing is not a just scam organisation.

The courier tracking number-[protected]
Address of Company- Uttamvastra
Alpesh Bhai
106/107 Shri Mahavir Textiles Market-opp. Bhaktidham Temple -Magob, Surat.