Uttamvastra.com — Not match as per my requirement

Renuka Rathi

from New Delhi, Delhi

Address:	Surat, Gujarat, 131001
Website:	www.uttamvastra.com

I had ordered on 17th feb 2016 (Kurti & Legging). I need Red color instead of pink (Kurti Embroidery). When i had checked on net its seems red embroidery. But in actual it is pink. I had also complaint to Uttam customer care, at that time they replied me by mail they will refund with in 10-15 working days. I had given all details by mail like my invoice copy & account detail but 1 month past i am still waiting for refund .Can you Please help me for refund my amount or provide me red color embroidery on Kurti. Please response asap. I will be very thank full to you. Below mentioned are my Account detail for refund. I had also attached my invoice copy.

Name:- Renuka Rathi
Bank:- HDFC
Account Number:- [protected]
IFSC Number:- HDFC0000612
Branch:- Kundli, Sonipat, Haryana

Thanks!
Renuka
[protected]

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Comments

Uttam Vastra Customer Care

from Surat, Gujarat

Verified Support

Dear Ms. Renuka,

We are indeed sorry for the delay in refunding your security money.

We have received back your order.

We will make sure that your refund process be initiated soon.

Your refund will be transferred to your account within 3-4 working days.

Appreciate your time and co-operation.

For further assistance, contact us at [protected]@uttamvastra.in or [protected]@uttamvastra.com

Thanks & Regards,
Uttamvastra Support Team

Renuka Rathi

from New Delhi, Delhi

5 days past I am still waiting for refund.

Regards,
Renuka

Renuka Rathi

from New Delhi, Delhi

I had returned my order. but not received my refund?. As per your comment my amount should be in my account 4th April. 2016. i had ordered on 17th feb. but still facing problems form your side. Please let me know what can do?

Renuka Rathi

from New Delhi, Delhi

i had sent Too many mails, after sending email Uttam Vastra customer care call me & they always reply we will check & refund will be in your account. But i am still waiting ???????????????????????????????????????

Renuka Rathi

from New Delhi, Delhi

Dear Rahul / Shweta,

Please check attached was my order receiving details. I had refund my order but not received my amount. Please let me know when i will get my refund???????