[Resolved]  Uttamvastra.com — Product not received order#99495_15122703

Address:	395010
Website:	Uttamvastra.com

I had place an order on 27 Dec 2015 and the expected time of delivery promised Is 10-15 days. However even after 12 days today i still haven't received the product I ordered! I have spoken to the not so helpful and utterly clueless customer service agents twice, first on Monday January 4th, 2016 and today i.e. Saturday January 9th, 2015 namely Suraj and Ritika respectively. And yesterday i was informed that the product haven't even been dispatched in the first place!!! And the icing on the cake is it will take another 7-10 days!!! The customer service agent was rude and clueless about my product and told me it will take anothe 7-10 days since the product hasn't been dispatched yet! When I asked if I'll cancel the order i was told I'd not get the delivery charges back for the delivery that was not even attempted!