[Resolved] Uttamvastra.com — Refund policy changed after booking

Bimohini Panigrahi

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400709
Website:	uttamvastra.com

My Order number is 278856, Its booked on 25th Feb But the cloth quality is very bad, So trying to return it from the day i received . On the day of booking I called to Customer care & got the information that the return policy is very smooth & they will pickup the product if i dont like .But now they are telling the policy has changed & i have to drop the product .
But now i am not believing them as may be after taking the product they may not refund my money, So any one can help me to get their management number or mail ID .

So that I can teach them the policy very well .

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May 11, 2016

Complaint marked as Resolved

After raising this call immidiately action taken by Uttamvastra team .and Uttamvastra refunded the money.Thanks team

Uttam Vastra customer support has been notified about the posted complaint.

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Comments

Uttam Vastra Customer Care

from Surat, Gujarat

Verified Support

Dear Ms. Bimohini,

We really apologize that you faced such an inconvenience because o[censored]s.

We will make sure that your order is picked up by our courier person within 4-5 working days.

We assure you that there would be no further delay for it.

After we receive back your order, your refund will be transferred to your account via CC-AVENUE platform.

You will receive your refund within 3-4 working days.

Appreciate your time and co-operation.

For further assistance, contact us at [protected]@uttamvastra.in or [protected]@uttamvastra.com

Thanks & Regards,
Uttamvastra Support Team.