[Resolved]  Uttamvastra.com — Regarding refund of money subjected to return of the product

Address:Surat, Gujarat
Website:Uttam Vastra

I have purchased an yellow patiala churidhar from Uttam vastra's online website on[protected]. But the quality of the product is very poor and also looks very much different from what they have shown in the website. So I requested for return of the product and they agreed to refund the amount(Rs 569 +shipping charge 100 so total Rs.669). I have submitted my bank account details. Now they are claiming that they have refunded the amount on[protected] to my account. Inorder to verify it I have submitted my account statement during that period to them that the amount is not credited to my account. After that they are not responding to my e-mails.
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Jan 13, 2016
Complaint marked as Resolved 
My complaint against uttamvastra (order no 64306)is not resolved. I have mistakenly pasted the transactions with uttam vastra on the resolved page instead of pasting it on the complaint forum. so sorry for that . it seems you have shown in your website against the complaint that the issue is resolved.so kindly remove it and please do the needful to resolve the refund issue. Thanking you Bindu sathyan
Uttam Vastra customer support has been notified about the posted complaint.
Jan 12, 2016
Updated by Bindu Sathyan
My complaint is not resolved. I mistakenly pasted our mails on the complaint resolution page instead of pasting it in complaint forum . My complaint against uttamvastra is still due. please do the needful.
Jan 12, 2016
Updated by Bindu Sathyan
My complaint against uttamvastra (order no 64306)is not resolved. I have mistakenly pasted the transactions with uttam vastra on the resolved page instead of pasting it on the complaint forum. so sorry for that . it seems you have shown in your website against the complaint that the issue is resolved.so kindly remove it and please do the needful to resolve the refund issue.
Thanking you
Bindu sathyan
Complaint comments 

Comments

Dear Bindu,

Please Confirm you’re A/c Statement.

Order No:64306

Bank Name: Canara Bank Branch: Sasthamangalam - Trivandrum

A/c Name:Bindu Sathyanesan

You’re Account No: #[protected]

Reference No: '[protected]

Amount: Rs.669.00

You’re IFSC Code: CNRB0000821

Regards,
Uttamvastra Support Team,
To Uttam vastra
I got your message on 16/01/2016 telling me to send the product to your address and you will refund the amount. But the procedure is first you refund the cash in my account and then i will send you the product by courier. otherwise what is the guarantee that you will refund the cash.Earlier you told that you have refunded the cash. But I didn't get that.
I sent you many e-mails but you didn't even reply to it. when we buy a product from you first, without any guarantee we pay the cash. So now you refund the cash and arrange a courier service to send the product. Please reply for all e-mails.
Atlast you responded to my e-mail. So thanks and kindly proceed the refunding. i am waiting for it.
Thank you
Bindu s
Uttam vastra requested me to send the current period account statement to clarify that I haven't received the refund till date.I sent the said account statement and after that there was no response from them.
Please do the needful.
Bindu S
My problem is not yet resolved. I have already sent the account statement to Uttamvastra during that period, inorder to clarify that I didnot get the refund amount. Now they are saying that they refunded the amount to CCavenue. CCavenue is not responding to my email.
Please do the needful.
Thank you
Bindu S

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