Uttar Pradesh Power Corporation [UPPCL] — Account id -[protected] (High Bill) Even after paying in Surplus

Respected Sir/Ma'am,

Request from Senior Citizen ( 70 +)

Below is the detail what i had gone through with the officials..

Sir today I visited to your office regarding my electricity bill dated 3 Dec 2020 as per this I have to pay rupees 687 in this bill arrears of rupees 1200 is also shown. In this connection I am to state that that is the same amount which was intimated by uppcl on 20 Nov 2020 as under
Your bill of account id [protected] under surcharge Samadhan Yojna is revised for Rupees 1200 Please pay to benefit from scheme. I paid rupees 4033 as per your orders just before I received above message from uppcl on 20th Nov 2020. With the result I got a credit of 2832 on that date. Now as per uppcl site after adjusting my latest bill of rupees 687 my payable amount is minus 2153 bill no[protected] dated 3rd Dec 2020. But as per version your staff Mr ankur I am to pay rupees 687 at this stage. It is not understandable to me when I have paid in excess on 20 Nov 2020 and have a credit of rupees 2153 then why should I pay rupees 687.Please look into the matter and intimate whether I should be guided by bill sent from uppcl site or not As per uppcl site bill at this stage I am not required to pay any sum of amount.

Sir, In july 2020 two bills were sent to me on line one for rs.344/-and second for rs. 6000/- for 900 addl. units .With the result my bill was inflated.It was mentioned in my applications dated 13/10/2020 and 11/11/2020 and request was made for correction.My that request was remained unattended and orders for payment of rs 4033/-were given on 20/11/2020 .I paid the same amount on the same day immediately.After some minutes I recd a message from Uppcl that my bill was revised for rs. 1200.48 only.Accordingly I recd a credit of rs 2832.52, on 20/11/2020.After adjusting rs 687/-of present bill my payable amount is (-)2153 as per uppcl .Thus bill for the monrh of December of rs 687 is correct and payable amount of (-)2153/- also seems correct. Is it not so Sir ? Which is available on Uppcl site.

Kindly solve my issue. I am senior citizen and i am getting harassed by department.

Regards
Senior Citizen
R K Chopra
Phone no [protected]