Uttar Pradesh Power Corporation [UPPCL] — Bill not being received/Excess amount paid Receipt number:[protected]

Address:

Building: T-1, FLAT No.103, GULMOHAR ENCLAVE,, NEHRU NAGAR I I I , RAKESH MARG

I was asked to pay bill amount of rs16, 000.00 out of total amount of Rs.31, 622.00 on 18/11/2020 of my residential connection no: [protected] whereas my average monthly bill for may 2020...1045 units, June.2020..778 units, July 2020...1120 units, Aug 2020...769 units, Sep 2020...853 units, Oct 2020...1013 units
I used to deposit electricity bills on line as i am an old person with artheritis in both the knees, but for the last few months i have not received any bill for my above connection. I am told that the office has put a hold on my bills so i am not able to receive any bills.
Kindly arrnage to do the needful so as to enable me to pay my bills on line.