Uttar Pradesh Power Corporation [UPPCL] — electricity bill excess amount of 55000 wrongly auto debited from account

Address:

Shakti Bhawan, 14, Ashok Marg, Lucknow, UP India

I am a retired senoir citizen living alone and my electricity bill rarely exceeds rs 2000/-. However this month september 2020, i was shocked to see the bill amount as rs 54, 059. To make matters worse this amount got deducted from my account automatically as it was on auto debit mode. However, within 2 hours of sending this wrong bill uppcl sent the correct bill of rs 583 but by then this wrong bill amount had been debited already. On contacting the regional office in sector 23 noida, i was told that this amount cannot be refunded because once payment is made there is not way i can get my money back. But now i am really stuck as rs 54000 is a very big amount and i request uppcl to kindly look into this matter as for no fault of mine i am being penalised for uppcl mistake.