Uttar Pradesh Power Corporation [UPPCL] — idf bill generated without taking meter reading

I regret to say that no one is visiting my place to take the meter reading and I was using self reading submission option on Uppcl online portal to submit reading and pay bill on time but this month on 7th Nov 2018 when I go to the website, I saw that my bill is already generated with IDF mode and faulty meter but no one came to my house to check my meter readings. So without visiting the place how can someone record the reading and mark meter as faulty?

My meter reading mentioned in the IDF bill generated on 6/11/2019 is same as last month 7/11/2019 which is 2654 I submitted on 7/11/2019. However current meter reading is 2995 as on 7/11/2019 which is more than that as expected because my meter is running continously. It's logical if meter is faulty how come it reading is changing. This is mistake from your UPPCL who are not coming for taking meter reading and put anything by themselves. Are they getting government salaries just to put citizens like us in trouble and ask for bribe.

I have filed multiple complaint using Mvvnl hotline since 7/11/2019 but no one is resolving the issue and I am just getting alerts your issues is resolved.

Can someone help me to resolve my issue? And arrange someone who can visit my place and take a look on meter and it working and if required can add additional meter to check the correct functionality.

For information, I also want to inform that I got this new meter installed in Mar 2019 and I got it replace because I thought previous meter was not working properly and I don't want to get myself into any trouble.

My Account Number:[protected]

I want genuine and fair decision so I can pay my bill on time and in fair basis.