Uttar Pradesh Power Corporation [UPPCL] — Load Extension not updated

Address:

Gosai Mandir ,Ramgulam tola,Deoria,UP,274001

I had raised an online request for load extension for my house from 2kw to 3kw on 22nd Jan 2021 and made the payment on 23rd Jan 2021 which was successful. But till now it has not been update and even i reached out to customer care though call but they told me that now online load extension is not getting fulfilled and have to go to SDO office to get it updated but there also no one is listening to my case.

PF the details :
UPPCL Account Number : [protected]
Load Extension request Number : [protected]
Payment reference id : VHD[protected]