Uttar Pradesh Power Corporation [UPPCL] — No display/ Display not visible in meter

Account No. - [protected]

I filed a complaint with reference no. MRI-168796 dated- 16/03/2021 and signed the complaint by the JE of my area. The next day, I submit the application in the SDO Office. As per said by an officer there, my application had been sent to the lab by ref. No. 705 on dated 17/03/2021. Since then I visit the ammeter and SDO office many times regarding my complaint but no further action was taken. Everyone on the office keep saying that we will resolve the issue in 2-3 days.
There was a person named Rajesh, who is responsible for meter change but he keep saying that he didn't get the approval and when i contact to the lab for approval they ask me for the copy of complaint and when i send that to him, he was not picking my call or replying my messages anymore.

Kindly take my complaint on priority basis and resolve the issue as soon as possible