Uttar Pradesh Power Corporation [UPPCL] — Service and communication issue

Address:

442, mohalla Rampura Pilkhuwa Hapur

UPPCL service is very bad in mohalla Rampura Pilkhuwa Hapur UP. Rampura is not village and UPPCL add this in village. If any fault in line then he provide service next day. If I will call to power office then he can not give actual answer.
Without electricity we can not go to office. Water problem mobile charging problems but UPPCL officers not any act on this