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Uttar Pradesh Power Corporation [UPPCL] — Urgent Complaint: Coercive Behavior Leading to Unjust Electricity Supply Disruption
I am writing this complaint to express my extreme frustration and anger over the deplorable conduct of a group of individuals who visited my village on 20/07/2023 to conduct electricity meter readings. These individuals did not disclose their identity or designation, making it difficult to ascertain their association with the electricity authority. However, it is imperative to address the events that unfolded during their visit, which resulted in the unjust and unwarranted disruption of my electricity supply.
During their visit to my residence, these individuals performed the meter reading and initially informed me that approximately ₹550 was due for the current billing cycle. However, when I brought to their attention that no one had come for regular meter readings before, they inexplicably performed the meter reading again and shockingly claimed that I now owe an exorbitant amount of approximately ₹9, 500. To my shock, they then proceeded to demand ₹5, 000 in cash, under the pretence that this amount would prevent them from disconnecting my electricity supply. This demand was nothing short of extortion and abuse of power.
When I firmly refused to succumb to their illegal and unethical request, reiterating my commitment to pay the outstanding amount through the official payment channels, they callously retaliated by cutting off the supply of electricity to my home. This vindictive act was executed despite my consistent and timely payments of the electricity bills.
Let me be clear - I have always diligently paid my electricity bills on time, religiously adhering to the amounts specified in the bills received. I have never defaulted or delayed a single payment. Despite this, your meter readers' callousness and lack of professionalism have resulted in this unjust financial burden being thrust upon me.
I refuse to accept that this drastic increase in the bill is the result of an accurate meter reading. It is evident that the fault lies entirely on the part o[censored]PPCL and not on the part of the consumer. Why should I suffer the consequences of your employees' ineptitude? This is an outrageous display of inefficiency and disregard for customer satisfaction.
I demand an immediate and thorough investigation into this disturbing incident, and I seek swift and appropriate action against those responsible for engaging in such reprehensible conduct. The lack of accountability and professionalism displayed by these individuals reflects poorly on the reputation o[censored]PPCL.
I insist on the immediate restoration of my electricity supply, along with a transparent and fair resolution to the outstanding billing issue. I refuse to be further victimized for the misconduct of these individuals.
I expect an urgent response from your end, addressing my concerns and providing an assurance that corrective measures will be taken to prevent such incidents from recurring in the future.
Failure to address this matter promptly and satisfactorily will leave me with no choice but to escalate this complaint to higher authorities and seek legal remedies to uphold my rights as a consumer.
I demand justice and a swift resolution to this distressing situation.
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Uttar Pradesh Power Corporation [UPPCL] customer support has been notified about the posted complaint.