Uttarakhand Roadways — Asked unfair tickets and dropped at wrong destination.

Hello sir this is Arun Pandey here.
I here by inform you that you roadways bus with no UK07PA 3231 IS RUNNING FROM HALDWANI TO BAREILLY but due to some reasons they dropped us 9km before our destination and when I asked them to refund remaining amount of my ticket that I've been paid at HALDWANI then they talk like criminals and said that do everything what you can do .
Dear sir now my question is for you that If you people are unable to serve the services completely then who authorized you to take overcharges .
Is there any kind of gundaraj happening with our UTC .

DEAR SIR please take appropriate action against this kind of driver and cunducter those are mannerless and always talk like rowdies with passengers.please let them know they are just employees now the owner of this govt Bus.

Here are some pictures of this bus with it's driver/conducted also.
And also want refund of my remaining journey that is arround 10km far from where I've been dropped .Hope you further help me regards this and I'm waiting for you reply with great solution.