Uttarakhand Roadways — Misbehavior

Greetings for the day,

Dear sir/madam,

This is to inform you that i am a regular passenger to Uttarakhand roadways bus services since many years...but since 2 years i am traveling from Bhaniyawala to Haridwar in these years I've not faced any issues regarding buses and staff.. this is my first complaint to your portal.

For your kind information let me tell you that i am a pregnant lady.

As usual on 8th-apr-2022 (friday) around 3:40-3:45 Pm i have taken bus from Haridwar bus stand to reach Bhaniyawala.

That day Due to some unavoidable reason i need to land on Nepali Farm. Bus started and it reaches on Tulsi chowk there bus conductor started cutting tickets to passengers, as he comes to i gave him 100rs. & ask for Nepali Farm ticket i.e 30rs. he very rudely said to me "ye kya de rhe ho madam khulle pese do" (i always give change money to avoid such problem but unfortunately that day seriously i was not having change with me)i replied to him very politely with a smile and said bhaiya please adjust also said u can give me change after all the passenger tickets are done then probably you'll get some change.

But no he started misbehaving me said "arey madam aapko samajh nahi aai kya meri baat mere pass nahi hai khulle pese or aage bhi nahi ho paenge aapke pass agar nahi hai to aap aage chandi chowk stoppage hai waha utar jana dusri bus lelena mera dimaag mat khrab karo itna time nahi hai mere pass"

Now please answer me who the hell gives him rights to speak someone like that afterall he is a government servant and be there to help public in there aspects. And specially in my condition how can he talk me like that not only with me he has no rights to speak like that with any passenger.

Fortunately that day was lucky for me because my neighbor passenger offered me his help and buys ticket for me. He is absolutely stranger for me but for humanity and kindness he helped me... its very rare these days no one is willing to do that. If that person is helped me at that time then bus conductor definitely ask me to get off from the bus.

Sir/madam this type of behavior is not acceptable i just want to say that please look in to this matter and take some action kindly consider this as an serious issue.

I don't know that bus conductor or driver's name. I only have that bus number which is mentioned below :-
UK07 PA4550

Please do the needful.

Thanking you.