Uttarakhand Transport Corporation — 3 hours bus delay # Haridwar to New delhi

I booked UTC Bus from Haridwar to New Delhi, the journey was pathetic
1. Bus starting delay 2 hours
2. By the time nreached new delhi delay was 3 hours
3. Since very much delayed i and my family requested driver to stop at New Delhi railway station to catch chennai train but he refused
4. Called all their help line numbers, most of the time switched off or ringing no response
5. Even if they pickup they say bus will come, what time it will come they don't know