Uttarika — Need Help in Progress on Transcript Request. Pending over 4 months

Address:	Bangalore
Website:	uttarika.com

#37498-01
I had placed request to get my Transcript from University of Kerala and it is more than 4 months.
The assistance/ communication/followup from Uttarika is very minimal.

Unlike other organization, there is No escalation matrix shared with a customer or given on web or other contact details.
The Employee assigned to my request probably isnt extremely quick and I dont have any option to escalate or talk to another person.

And when you consider that their service charge is high, it feels more disappointing. The case is of no ownership take by the company for the Service that they agreed to do and have taken a good payment for.

I hope someone from the relevant team sees this and I get to move quicker on the above request. Currently I am doing all the followups with University now and hence can see some movement.