V Uma Maheswara Rao — Order placed but 14 days has gone - but till now the medician not delivered

Address:

V MAHESH, SAIRAM AVENUE, C/o. Sairam Engineering Services, D.No.8-540, 1st Floor, Flat No.102, Mytrinagar 3rd Line, KANURU, VIJAYAWADA-520007

I placed an order no. OR0635TV-010A on 23rd March 2021and made payment via CREDIT CARD on the same day. On 25th March 2021 (in the morning), I got a message stating that delivery and payment was due. Immediately, I called the Medlife's Customer Care and they assured me that they would resolve the issue.

The delivery person came in the afternoon and he didn't deliver the medicines he says it was on COD and as he hadn't received any update from Medlife.
Since then, I have been continuously calling Medlife. All I'm getting is assurance but even after eight days, there has been no delivery/refund.

I have been ordering medicines from Medlife since the past 2 years and have never had any bad experiences but this time I am very disappointed by the service. Kindly take an action against this issue.