Vandana — this mail is for order id - [protected] from hotplate express

Address: L-09 LOWER GROUND FLOOR, KALKAJI

Hi!
I would like to express my dissatisfaction with the way the Zomato customer support team responded to my concern. I understand that if you are unable to contact the restaurant, it is not the customer's fault. However, it is your responsibility to ensure that the restaurant responds to queries raised by customers.

As a service provider, I hope this basic principle is clear to you. The customer should not bear the consequences of any issues with communication or follow-up from the restaurant's side.

I trust that you will address this matter with the appropriate urgency.

Thank you for your attention to this.