Varafi.com — Amount not refunded after 4 months

I booked two flight tickets from Ranchi to Bangalore for air Asia flight I5-820 with Varafi.com for the amount of ₹10150. My booking id is VID[protected] and PNR number is KN1V6D. The booking date was 14 January, 2023 while the travel date was 16 feb, 2023. The flight was unexpectedly cancelled for which I never received the refund amount. It’s been 4 months now and I’m following them up to refund my amount but they keep delaying it days after days.