| Address: Vasanth & Co, 382, Dr. Rajendra Prasad Road, Coimbatore 641012. |
Dear Vasanth & Co Customer Support,
I am writing to raise a serious concern regarding the washing machine I purchased, which has been repeatedly causing damage to my clothes during wash cycles.
Purchase Details mentioned below,
Product: Havels Lloyd 6.5Kg Top Load Washing Machine (Model No: LLOYD TL W/M GLWMT65GCGJA 6.5Kg)
Date of Purchase: March 22, 2025
Bill Number: [protected]
Place of Purchase: At Vasanth & Co, 382, Dr. Rajendra Prasad Road, Coimbatore 641012.
Shortly after purchase, on April 01, 2025, I reported that the machine was tearing clothes. A service representative visited and, upon inspection, assured me that the issue is because the washing mode not selected as 'Gentle' and asked us to use Gentle Mode every time, he confirmed the issue had been resolved at that time. I was also informed that if the problem occurred again, an exchange of the product would be considered.
Unfortunately, despite following all usage instructions and care guidelines, the issue has occurred again today (28/04/2025), the saree items once again getting torn or damaged during washes. Totally 4 Sarees got torn, initially 2 sarees and now 2 sarees.
This has not only caused material loss but also shaken my confidence in the product’s quality and reliability with Vasanth & Co.
Action Requested: Given that this is a recurring issue, despite prior service intervention, I kindly request a product exchange with plastic drum as previously promised by your representative.
I have attached the photos of the damaged clothes and a copy of the invoice for your review.
I request your urgent attention to this matter and a prompt resolution.
Contact#:[protected],[protected],[protected]
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