Vasanth & Co — Late delivery

I have booked a whirlpool fridge on 31st March 2021 in vasanth and co washermenpet branch.
Delivery was commited within 5 days from the date of booking.
On 5th April the response from the staff is that it will be delivered tomorrow. The statement was repeated on 6th and 7th.

On 7th the staff committed that the fridge will be delivered on 8th, or else cancel the product and the staff will the processing fee paid to Bajaj and cancel the order.but the product was not delivered on 8th.

Today (8th April) the staff is replying as do what ever you want and if needed make a complain in branch or where ever you need.

One of worst attitude and behaviour from vasanth and co.
Need a solution for the late delivery and harsh reply made by the staff.

Regards,
AK