Vasanth & Co — Lg tv dead screen

Address:

Thiruvattriur

I have purchased an 85inch qled lg tv in vasanth and co which has located in thiruvattriur on January 1st 2023. From the 3rd week it self I have faced an minor issue like flickering the screen and I have informed the store that I am facing this type of issue they replied that they will come and fix the issue but no one has come then after some days I have forgotten about that. On November 2023 the entire tv screen turned into black and can't able to view then only I have realised that the screen has dead then I have informed the store about the issue and technician has come and investigated the lg tv and he replied me to take the tv to the service centre. But I have requested replacement for the tv because I don't have trust on screen replacement once they will change the screen with my guarantee but there was no assurance that the same problem won't repeat again. Hence again I have reached the store and requested for tv replacement the salesman told that he does not have that power to give an replacement so he asked the manger and salesman told like that manger has requested to the LG company for tv replacement but the LG company refused for TV replacement after that the salesman told that there was only option which was screen replacement for that I have to take the Tv and reach service center. I cant able to accept there response is that LG company Tv is worth only for an year the service will be like rude type?. It has been going nearly 2 month but still now my issue was not resolved from the store and LG company side. I need an justice for this and need an new tv replacement. I have attached video and photo for the