[Resolved] Vasanth & Co — old and damaged pureit delivered without user manual and warranty card

Ajithsk123

from Chennai, Tamil Nadu

Address:

Coimbatore, Tamil Nadu

I brought a pureit on 16/12/2018 but after billing they said the stock is not available and new stock will be delivered by tomorrow, but they delivered on 18/12/2018. The sales person should inform me before billing that stock is not available, to get more billing and incentive without checking the stock they go for billing. They delivered a old pureit which is already damaged, funnel is missing and does not have warranty and user manual. This shows that vasanth&co is keen in billing not giving importance to how the product is delivered. Worst experience i suggest other to not to buy overhere.

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Dec 20, 2018

Complaint marked as Resolved

Its a good move from Vasanth&Co, they contacted us and they replaced with a new product. I appreciate the effort taken by the staff in providing us.

Vasanth & Co customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2018

Vasanth & Co Customer Care's response Dear Sir, Vasanth and Co., being a customer oriented company, cannot deliver such kind of service to its customers. Damage in products is possible since all products before reaching us under goes lot of transportation, since it has to be moved from the production industry. However, Vasanth and Co do not insists its customers to use the same product. Kindly provide your bill no of purchase which will be helpful for us to resolve your concern. You can also write to us at "[protected]@vasanthandco.co"