My name is Saranya, I visited Pondicherry Vcare on 13-Nov-2021 and started Biocel Hair Growth Therapy as advised by Dr. R***. Doctor recommended a PRP treatment on 12-Dec-21, and she asked for me to pay right away - I paid Rs. 36, 000/-, she said I had to take a test and come, then the treatment could begin, but I couldn't since I have diabetes and can't get PRP.
The doctor did not ask about my health and did not inform me of the difficulties of PRP with diabetes. In fact, she told me to pay the amount first and then bring the report, rather than taking a report first.
I requested a refund since PRP cannot be taken. Despite this, they told me that no refund is possible, which is not acceptable because the branch asked me to pay without the proper information and medical report. They inform me that they will call us or the Chennai team will call, but I do not get any response and there is no update. I have gone twice to the branch and called every week for a response, but still nothing. I am disappointed in the attitude toward the client. I urge you to check and reach out to me and refund the amount at the earliest possible opportunity. Was this information helpful? | 
