[Resolved]  Vcare Hair Clinic — Grey hair kit - Product

Address:

Sidra heaven, rd no 1 and 12 Banjara Hills Hyderabad

I recently consulted a doctor at Banjara Hills hyderabad branch for grey hair treatment. They kept me waiting for 2 hrs and finally got chance to talk to doctor. Doctor suggested 4 month therapy and I on the spot bought 4 kits for grey hair treatment which costed 18000 rs. It was found that the products were old stock and are about to expire in a month. Called them back to replace the products and the discussions went for multiple days and I had to make numerous calls and explain the situation from the beginning every time. Finally an agreement was made that if I return the products they would replace them. I took pain and travelled 160 km to return them and they simply said they still old stock in the warehouse. I just returned the products and asked them to ship the products to my home address in karimnagar. I had to again make numerous calls to get confirmation. Finally, they said they talked to the local branch at karimnagar and I should go there and pick the fresh products. Now when visited the branch at karimnagar, they are not aware of this process at all and I had to explain them the situation again. They made multiple calls to Hyderabad branch and kept me waiting for 2 hours.
I just chose vcare because of their too much marketing. Their focus is only on marketing and make business but not on customer satisfaction. This is simply waste organisation and only money thirst firm. I would never recommend this to any one as they are not fit to run their operations and administration. Very disappointed and it’s shame that this company which is running for many years treating their customers like this. It’s best to shut this company so that no other customers are treated like this.