[Resolved]  Vcare Hair Clinic — laser hair removal

Address:Prabha's vcare clinic, 5th avvenue, Annanagar, Chennai, Tamil Nadu
Website:www.vcaregroup.in/www.vcaretrichology.com

In 17 march 2017 i went to vcare annanagar for gold facial which was provided in offer around 500/-, but they convinced me to do laser hair removal treatment since i hair some facial hairs. So on 19-march-2017, i paid them 25001/- for lower chin laser hair removal -13044/- and upper lip laser hair removal 8696/- for 6 sessions and offered me a complimentary body massage for my husband and 1 facial. But once i completed my 1 session laser treatment on same day they told me to come after 15 days, but in between i got conceived. When i checked with them they told they wont refund the money, instead i can continue treatment after lactation of my baby. It's been 2 years now, and i am planning to move onsite. But still they says to continue the treatment. How it is possible? I am the only person taking care of my kids also i have many process for my travel. This clinic is not understanding people's concern. They talk only about their terms and condition. This is not their money to think not let it go... This is other people money and their saving by their hardwork. If they go on cheating people like this it is not good for them. And the main thing i want to mention is they simply wear the white coat and they themselves say as doctor. They told me to see the doctor inside the room, one lady came by getting the white coat from other lady who was wearing that. I doubted at that time itself but still they convinced me and told today only offer, if you dint pay today offer will get closed... Cheating people, cheater clinic...
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Jul 9, 2019
Complaint marked as Resolved 
Vcare Hair Clinic customer support has been notified about the posted complaint.
Verified Support
Jun 08, 2019
Vcare Hair Clinic Customer Care's response
Hi priti, Thank you for reaching us. At first, we need your client ID and treatment report to take further action, kindly provide us the details. our experts will get back to you with the right solution.
Complaint comments 

Comments

Thanks for acknowledging the call and providing the response in positive way. Though you do not confirm anything on call, still I am little happy that you gave me some option to meet the manager in office for further process by understanding my concern. Before this it was not this scenario, whenever I call the clinic the keep on repeatedly saying "No Refund No Refund" apart from nothing can be done.(without understanding other people concern). But I never want to mention anything about the treatment I had, since I just had only one session. Without continuing the whole sessions mentioned I should not / cannot judge about the treatment. As of now I will provide 2 stars since the manager spoke with me and for the team acknowledging the query. Once I receive a positive feedback and they provide the proper amount as refund I will again mention it in the comment section about their positivity.
Really I had a good experience in 2012 for whitening facial in tnagar branch, so only again I reached them for the facial which they provided on offer in 2017 in Annanagar branch. I am hoping for the best. Let's see.

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    Vcare Hair Clinic Phone
    +91 44 2815 1547
    Vcare Hair Clinic Address
    #6, 4th Floor, Kalyan Lakshmi Apartments, 1st Main Road, Kasthuriba Nagar, Chennai, Tamil Nadu, India - 600020
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