Jan 13, 2020
Complaint marked as Resolved Hi,
As soon as i lodged my complaint on www.consumercomplaints.in on January 10, 2020 & the moment, it got forwarded to the concerned product provider company, that is, M/s Praba's VCare Health Clinic (P) Ltd, things started to move! M/s Praba's VCare got into frantic activity mode. Their Customer Care personnel mailed me first saying that they will look into the matter. Within hours of this mail, i got another mail from them which said that the concerned HAIR OIL (4 nos) is getting sent out thru DTDC. Today, i got the consignment! All this in matter of 3 days FLAT.
Imagine, i had placed the order on November 12, 2019 & despite numerous follow ups either thru mails, phones calls (by the way, their TOLL FREE number is non operational), WhatsApp messages, they didn't do a thing for nearly TWO months. ABSOLUTE silence from their end till i lodged a complaint on Consumer Complaints.
Consumer Complaints is indeed a very effective forum for harassed consumers like me!
Vcare Hair Clinic customer support has been notified about the posted complaint.