Vcare Hair Clinic — Refund issues against vcare

I am facing refund issue. As i have raised a complaint 4 months before but till now the management has not taken any action. If asked if i could visit clinic they give me reasons that they are not available at branch.
Below screenshot are the proof where I was right opposite to the location. And the manager Maria tells she just returned from hospital whereas she was in the location.

I want vcare to consider my request and compensate on my issue.

I kept visiting 3- 4 times with no answers. Kammanhalli branch Bangalore
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Vcare Hair Clinic customer support has been notified about the posted complaint.
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Thank you for bringing this to our attention. We are truly sorry for the inconvenience caused. We thrive on customer satisfaction. Please share your updated Mobile no, Client ID & your date of visit to the clinic to the mail ID [protected]@vcaregroup.in. We will immediately look into this issue & get back to you as soon as possible.

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    #6, 4th Floor, Kalyan Lakshmi Apartments, 1st Main Road, Kasthuriba Nagar, Chennai, Tamil Nadu, India - 600020
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