Vcare Hair Clinic — Refund of pending treatment sessions for Hair, Skin, Full Body laser

Hi,
My name is Vijaya. I have enrolled for multiple treatments for Hair, Skin and Full Body laser since June 2021. It's been more than 2 years & multiple sessions are pending.

I was unable to visit the clinic and discontinued treatments from last 10 months due to a personal issue.

I have been talking to Dr Alfina, Anjana, Anish, Dr Maria and Sony sir. They assured me that the left out treatments will be refunded based on my current situation. But nobody is responding to my calls.

Today, when I called the Vcare Koramangala branch, the receptionist mentioned that all the treatment sessions have expired, which is shocking for me. Dr Mariya does not want to talk to me as well. I spoke to the receptionist and requested a call back, but no call as expected.

I took out a loan and they forced me to enroll multiple treatments with huge amounts. I sent emails to customer care/calling of no use.

Skin
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Skin PRP - 4 sessions
MNRF - 4 sessions
Q Switch Laser - 3 Sessions
Yellow Peel - 4 sessions
Anti Tan treatment - 3 sessions

HAIR
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Hair PRP - 5 sessions
Biocell - 4 sessions
Scalp - 5 sessions
Maintenance - 7 sessions ( apprx., )

Full Body Laser
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Pending total - 7 sessions ( out of 12 sessions enrolled)

Kindly help me !