Vedantu — Course re-enrollment case Vedantu not refunding money despite assurance

We had a first hand bad experience with Vedantu. They enrolled my son for a wrong version (96 classes) of the Super Readers course, then after some classes, we realized in discussion with the counsellor that a shortened version of the course (60 classes) is the right one to go.

Priya Mangwani our counsellor advised to cancel, get refund, and re-enroll. I did the gig, and since 6 months waiting for refund. Tried contacting from their sales person who sold us the course, to counsellor, to customer support etc. no one picks phone now no one helps. They have a 100% refund policy guaranteed in email at enrollment.

Filed a ticket on bondwithus at vedantu . Funnily they closed the ticket without reply or resolution. Ticket: https://vedantuinnovations.freshdesk.com/support/tickets/4192415

Did not expect this kind of bad experience with a decent brand like Vedantu.

Effectively they are just sitting on our fees amount since 6 months, my kid lost precious time to learn all this while we had opportunity. No one from Vedantu cared. How is this possible, really unexpected and bad experience. Still waiting for refund.

Please refund the balance amount of Rs 29900

Munish[protected]