Veer Zaara — received a wrong product and did not refund the amount

I have purchased an item from ur online site. Order no. Is 40209. I received a completely different product from what i had booked. I initiated a return request and calling your customer care centre on daily basis. No one takes the call. I got a message that refund will be entitled in 30 days. But nothing has happened until yet. If no strict action is taken. I will need to take help from consumer court.
Name - monica saxena
Order no - 40209
Strict action must be taken against them. And want to claim all the damages