Velex Logistics Pvt Ltd. — Pan card has been received by velex courier as it reached already at my city branch on 20 june 2022

My newly generated PAN card was dispatched by NSDL through Velex Logistics. I received a SMS from NSDL about the details and AWB Number on 21-June-2022. Since its been more than a week, I am not receiving my PAN. Pan Card has been already reached at branch of velex of my city within 2 days from dispatch of Pan Card .i.e. on 20-June-2022 but they are not giving us at my place. please look into this matter and please deliver my Pan Card as soon as possible.
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Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
Dear Team

Acknowledgment Number : [protected]

Your PAN card has been dispatched on 19-Aug-2022 by VELEX LOGISTICS PVT LTD courier vide airway bill no. [protected], at the address for communication* indicated by you in the application. The PAN card will be delivered in due time. We still havent recived it. unable to contact the company.

Also i had emailed stating that fathers name is incorrect and requested to update the fathers name but no response. Please help

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