Venkateshwara Open University — Marks sheet and degree certificate pending and SRO replies they are escalating the issue since 2 years

I have completed my 2 year MBA course 2 years back and i have been sending emails and contacting the SRO for my pending marksheets and degree certificate.

I never received my marks sheets and degree certificate.

Even the email reply says, "we are escalating the issue".

It cannot be 2 years the same response. I doubt the university is fake.

I have been contacting SRO and every time they say we are escalating the issue.

University staff will call for the payments of semester fees until the fee is paid. But after completion of the degree we need to follow-up for degree certificate.