| Address: | LOK AWAS MOHALI Sector 74 A, Sahibzada Ajit Singh Nagar, Punjab 140307 |
| Website: | www.lokawas.com |
Dear ma'am/sir,
Kindly refer to the commitment that was made on "04-nov-2019" by your company (Vera developers pvt. Ltd.) through official mail.
Copy for the same has attached for ready reference.
In the mail, it is mentioned very clearly that if your said project was not approved by sbi within 3 months (From "04-nov-2019" to "03-feb-2020"), then your company shall refund my 100% of the amount paid to vera developers immediately without any deductions.
However, i have waited since 05 months and sent multiple emails in request to intimate the reason for the prolonged delay in obtaining the loan approval from the sbi bank.
But unfortunately, no official reply has been received from your side for the extended delay.
Later on, it was enquired from the sbi bank on "23-april-2020" by the undersigned and found that the sbi bank had already rejected your file for loan approval almost 02 months ago that was never disclosed to undersigned by you or any of lokawas co 's representatives till date.
Hence, i was deeply disappointed with the act that a false assurance was given by your company to wait for more months without any purpose.
I'm harassed mentally by your company that takes advantage of my patience.
The suppression of truth and giving false assurance to your esteemed customers is an unlawful act that has been viewed very seriously and has highly disheartened me.
I am sorry to say that your company has failed to keep its commitment and has lost the customer's faith.
Therefore, i request you to kindly refund my full amount of rs 5, 52, 975/- (Five lakh fifty two thousand nine hundred seventy-five rupees) with interest at the earliest.
I would be obliged if you look into the matter personally and arrange my refund at the earliest.
Regards
Kuljinder singh
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