Vero Forza — No updates about replacement of defected product sent to me

Address:202, 2nd Floor, A-Wing, Dudhwala Complex, Bellasis Road, Mumbai Central (E), Mumbai - 400 008. Maharashtra India.
Website:veroforza.com

The veroforza company gaming acessories and i am the onw who ordered a mobile cooler from their official site but when the product arrived at my home it was fully defected and a destroyed one, i requested them for replacement but i got no reply, its been days now since i sent them multiple requests about the defected product but update till now, i ordered a arctic mobile cooler .
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    202, 2nd Floor, A-Wing, Dudhwala Complex, Bellasis Road, Mumbai Central (E), Mumbai - 400 008. Maharashtra India.
    India
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