[Resolved] Vgn Projects Estates — Delay in handing over | Irresponsible and unprofessional customer service

Aish_11

Mar 28, 2022

Address:

VGN Temple Town, Thiruverkadu

I booked my apartment in 2017, it was committed to me that handover will be done in 18 months, but it’s been more than 5 years now, my apartment was not handed over till date. When I reach out to my customer care manager who was assigned to me, she was so arrogant in giving responses and I wasn’t given any concrete date on when my property will be handed over. 95% of the payment was already made, it is so frustrating to see that they are treating their customer to the worst and not providing any responsible answer for my queries. VGN has to give me compensation for the delay they made and take action on irresponsible and unprofessional behaviour of their employee. It is so pathetic to see how bad their employees are treating their customers, there are simply no values.

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Mar 30, 2022

Complaint marked as Resolved

VGN Projects Estates customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2022

VGN Projects Estates Customer Care's response Dear Sir,
We feel really sorry to read your comments in consumer complaints. we are not sure which project your talking about kindly let us know your flat no and name of the project. Since we have handed over VGN NOTTING HILL, VGN COASTA, VGN STAFFORD and VGN TEMPLE TOWN fully except VGN FAIRMONT in Guindy which is fully completed and common area work alone in progress. We will be handing over B1 to B6 and D block between Sep'22 to Dec'22.

Also Kindly let us know the Customer Care Executive name who behaved arrogantly so that we can take necessary actions.

Thanking you.